Intel’s Wireless AC 9560 card is a popular choice for many laptops and PCs, offering robust connectivity and exceptional performance. However, users occasionally face issues with the Wireless AC 9560 not functioning as expected. This article delves into the common problems associated with the Intel Wireless AC 9560, explanations of why these issues occur, and thorough troubleshooting steps to help restore connectivity effectively.
Understanding the Intel Wireless AC 9560
The Intel Wireless AC 9560 is a dual-band wireless card that supports advanced features such as:
- Wi-Fi 5 (802.11ac): This protocol allows for higher data rates and improved network efficiency.
- Bluetooth 5.0: The card seamlessly connects to various Bluetooth devices, providing exceptional range and speed.
Despite its strengths, there are several factors that can lead to connectivity issues. Understanding these factors can help users effectively troubleshoot and resolve problems.
Common Issues with Intel Wireless AC 9560
Before we dive into the solutions, it’s essential to recognize the common symptoms indicating that your Intel Wireless AC 9560 is not functioning correctly. These may include:
- The wireless network is not detected.
- Frequent disconnections from the network.
- Slow internet speeds.
- The Wi-Fi icon in your system tray shows a red X or an exclamation mark.
Initial Troubleshooting Steps
When facing issues with the Intel Wireless AC 9560, follow these initial troubleshooting steps to diagnose the problem:
1. Restart Your Device
Sometimes, the solution can be as simple as restarting your device. Restarting resets the network connections and can often resolve temporary glitches.
2. Check for External Interference
External devices like microwaves and cordless phones can interfere with wireless signals. Ensure that your device is away from sources of interference.
3. Verify Wi-Fi is Enabled
Ensure that your laptop’s Wi-Fi switch is turned on, if applicable. Check the system tray for the wireless icon and verify that it is enabled.
Updating Drivers: The Most Crucial Step
One of the most frequent culprits behind connectivity issues with the Intel Wireless AC 9560 is outdated or corrupted drivers. Updating your drivers is crucial for optimal performance and can resolve many connectivity problems.
Step-by-Step Driver Update Guide
A. Using Device Manager
- Press the Windows Key + X and select Device Manager.
- Expand the Network adapters section.
- Right-click on the Intel Wireless AC 9560 and select Update driver.
- Choose Search automatically for updated driver software. Windows will search for the latest driver and install it if available.
B. Downloading from Intel’s Website
- Visit the official Intel Download Center.
- Locate the Wireless AC 9560 driver by entering the model number in the search bar.
- Download the appropriate driver for your operating system.
- Open the downloaded file and follow the installation instructions.
Advanced Troubleshooting Techniques
If updates to the drivers do not resolve the issue, consider the following more advanced troubleshooting steps.
1. Reset Network Settings
Resetting your network settings can resolve persistent issues by restoring all network configurations to their default settings.
How to Reset Network Settings
- Go to Settings.
- Select Network & Internet.
- Scroll down and click on Network reset.
- Click Reset now, and restart your device.
2. Disable Power Management Settings
Windows often disables Wi-Fi adapters to conserve power, which can lead to connectivity issues.
Steps to Disable Power Management
- Open Device Manager.
- Right-click on the Intel Wireless AC 9560 and select Properties.
- Click on the Power Management tab.
- Uncheck the box labeled Allow the computer to turn off this device to save power.
- Click OK to save changes.
3. Change Network Adapter Settings
Adjusting specific settings in the network adapter can help rectify connectivity issues.
Steps to Change Adapter Settings
- Right-click on the Wi-Fi icon in the system tray and select Open Network & Internet settings.
- Click on Change adapter options.
- Right-click on the Wi-Fi connection and select Properties.
- Highlight Internet Protocol Version 4 (TCP/IPv4), then click Properties.
- Ensure that Obtain an IP address automatically and Obtain DNS server address automatically are both selected.
Using Windows Troubleshooter
Windows provides built-in troubleshooting tools that can automatically detect and fix common networking problems.
How to Run the Troubleshooter
- Open Settings and navigate to Update & Security.
- Click on Troubleshoot in the left pane.
- Select Additional troubleshooters.
- Click on Internet Connections and then on Run the troubleshooter.
- Follow the on-screen instructions to diagnose and resolve network issues.
BIOS Settings Check
Sometimes, the problem can stem from incorrect BIOS settings. It is crucial to ensure that the wireless adapter is enabled in your BIOS.
How to Check BIOS Settings
- Restart your computer and enter the BIOS by pressing the dedicated key (usually Del, F2, or Esc).
- Navigate to the Advanced or Integrated Peripherals section.
- Look for options related to your wireless device.
- Ensure that the wireless adapter is enabled.
- Save your changes and exit BIOS.
Performing a Clean Boot
Software conflicts can also interfere with wireless connectivity. Performing a clean boot can help identify whether a background program is the cause.
Steps for a Clean Boot
- Press Windows Key + R to open the Run dialog box.
- Type msconfig and press Enter.
- In the System Configuration window, select the Services tab.
- Check Hide all Microsoft services and click Disable All.
- Go to the Startup tab and click on Open Task Manager.
- Disable all startup items and close Task Manager.
- Click OK and restart your computer.
After your system restarts, check if the wireless adapter is functioning correctly. If it is, you can re-enable services and startup items one at a time to pinpoint the cause.
Final Steps and Considerations
If, after trying all of the above methods, your Intel Wireless AC 9560 is still not working, consider these final steps.
System Restore
If the issues began after a recent change or update, performing a system restore to a point before the problem started can resolve it.
Reinstallation of the Wireless Adapter
As a last resort, uninstall and reinstall the wireless adapter:
1. Open Device Manager.
2. Right-click on the Intel Wireless AC 9560 and select Uninstall device.
3. Restart your computer, and Windows should automatically reinstall the adapter.
Consider Hardware Issues
If connectivity problems persist even after all troubleshooting steps, it may indicate a hardware failure in the wireless card. In such cases, consulting with a professional technician may be necessary, or you could consider replacing the wireless card.
Conclusion
The Intel Wireless AC 9560 is generally a reliable wireless card, but like any technology, it can encounter issues. By understanding the common problems and following the troubleshooting steps outlined in this article, users can often restore their wireless connectivity without needing professional help.
Remember to keep your drivers up to date, perform regular checks on hardware components, and be aware of environmental factors affecting wireless signals. With a little patience and persistence, most users can overcome the challenges related to their Intel Wireless AC 9560.
What is the Intel Wireless AC 9560?
The Intel Wireless AC 9560 is a high-performance wireless network card designed for laptops and PCs. It provides dual-band connectivity, allowing devices to connect at both 2.4 GHz and 5 GHz frequencies. This capability enables a more stable and faster internet connection, making it suitable for tasks such as gaming, streaming, and large file transfers.
Additionally, the Wireless AC 9560 supports the latest Wi-Fi standards, including Bluetooth 5.0. This feature enhances the device’s versatility, supporting a wide array of Bluetooth devices and improving connectivity. As a leading component in many modern laptops, it plays a crucial role in delivering dependable wireless performance.
What are common issues faced with the Intel Wireless AC 9560?
Users may encounter several common issues with the Intel Wireless AC 9560, including intermittent connection drops, slow internet speeds, and difficulties connecting to certain networks. These problems can stem from various factors such as outdated drivers, interference from other devices, or hardware malfunctions. Identifying the right issue can significantly streamline troubleshooting efforts.
In some cases, incorrect network configuration or Windows updates may also contribute to connectivity problems. Understanding these potential pitfalls lays the groundwork for effective troubleshooting and helps users maintain a stable and efficient internet connection.
How can I update my Intel Wireless AC 9560 drivers?
Updating your Intel Wireless AC 9560 drivers is essential to ensure optimal performance and compatibility with the latest network standards. To do this, you can visit the Intel website and navigate to the downloads section, where you can find the latest drivers specific to your wireless card. Once downloaded, follow the installation instructions to update drivers manually.
Alternatively, you can utilize Windows Device Manager to automatically search for updates. Simply right-click on the Start menu, select Device Manager, find the Intel Wireless AC 9560 under Network Adapters, and check for updates. While manual updates often provide the latest versions, using Device Manager offers a straightforward process for users unfamiliar with driver installation.
What should I do if I am experiencing a poor connection?
If you’re experiencing a poor connection with your Intel Wireless AC 9560, begin by checking the physical environment. Ensure that your laptop or device is within range of the router and not obstructed by walls or other electronic devices that could cause interference. You may also want to disconnect and reconnect to your Wi-Fi network to refresh the connection.
If the problem persists, consider troubleshooting on the software side. Restart your modem and router, and check if other devices can connect properly to the network. Additionally, updating your wireless drivers and disabling power-saving options in your network settings may improve connection stability and speed.
How can I fix the Intel Wireless AC 9560 if it’s not detected by my computer?
If your computer does not recognize the Intel Wireless AC 9560, begin by ensuring that the card is properly installed in your device. Check for loose connections or reseat the card if necessary. Sometimes, a simple hardware reseat can resolve issues related to detection.
If the hardware appears to be secure, check the BIOS settings to see if the wireless adapter is enabled. Occasionally, it could be disabled within the BIOS, preventing your operating system from detecting it. Enabling it through BIOS should resolve the issue, allowing your computer to recognize the wireless adapter.
What are the steps to reset network settings on Windows?
Resetting network settings on Windows can effectively resolve compatibility issues and network-related glitches with the Intel Wireless AC 9560. To start, go to the Settings menu, navigate to “Network & Internet,” and select “Status.” From there, look for the “Network reset” option, which will restore all network adapters to their original settings.
Once you initiate the network reset, your computer will require a restart to apply the changes. This action will remove the VPN and proxy settings as well as any saved Wi-Fi networks and passwords. Be prepared to reconfigure your network settings afterward, but this step can often help eliminate persistent connectivity issues.
Should I consider replacing my Intel Wireless AC 9560?
Replacing your Intel Wireless AC 9560 should only be considered after thorough troubleshooting and attempts to resolve the issues you are facing. If you’ve updated drivers, reset network settings, and confirmed that the card is properly installed, yet problems persist, it may indicate a hardware malfunction. In such cases, replacement could be a viable solution.
Before making a final decision, evaluate whether an upgrade to a more advanced wireless card would offer better performance that meets your needs. Conduct research on different models compatible with your system, and weigh the cost against the benefits or improvements you wish to achieve with a new upgrade.