The Subaru Outback is one of the most reliable and versatile vehicles on the market, known for its ruggedness and advanced technology features. However, like any automotive system, the touch screen can sometimes malfunction, leaving drivers frustrated and disconnected from their favorite infotainment features. If you’re dealing with a stubborn touch screen that refuses to respond, this comprehensive guide will provide you with practical troubleshooting steps to restore its functionality.
Understanding the Subaru Outback Touch Screen System
Before diving into troubleshooting, it’s essential to understand the basics of the Outback’s touch screen system. The unit serves as the central hub for a myriad of functionalities such as navigation, audio control, Bluetooth connectivity, and more. There are typically two main types of infotainment systems in Subaru Outbacks: the standard system with basic features and the upgraded Starlink system that includes more advanced entertainment options.
Common Symptoms of a Non-Responsive Touch Screen
You might notice a variety of symptoms if your Subaru Outback’s touch screen is not functioning properly. These can include:
- The display is completely black or blank.
- Selecting buttons has no effect.
- Frequent freezing or lagging responses.
- The screen turns on briefly but then shuts off again.
Understanding these symptoms is key to determining the next steps for troubleshooting the issue.
Initial Troubleshooting Steps
If your Subaru Outback’s touch screen is non-responsive, follow these initial troubleshooting steps to diagnose the problem.
1. Restarting the Infotainment System
Sometimes, a simple reset can do wonders for electronic systems. Here’s how to restart your Subaru Outback’s infotainment system:
- Turn off the engine and remove the key from the ignition.
- Wait for approximately 10 seconds.
- Restart the engine and check if the touch screen is responsive.
This method can clear any temporary glances or irregularities that might be causing issues in the display system.
2. Check for System Updates
Subaru frequently issues updates for its infotainment systems, which can resolve bugs or glitches. To check for updates:
- Connect your vehicle to a Wi-Fi network.
- Navigate to the settings menu in your infotainment system.
- Look for a “Software Update” option and follow the prompts to install any available updates.
Staying up-to-date can often prevent or resolve touch screen issues.
3. Inspecting the Fuse Box
A blown fuse can result in your touch screen becoming unresponsive. Here’s how to check the fuses:
- Locate your Subaru Outback’s fuse box, usually found under the dashboard or in the engine compartment.
- Refer to the owner’s manual for a fuse diagram that details which fuses control the infotainment system.
- Inspect the corresponding fuse(s) and replace any that are blown.
Only continue with this step if you feel confident handling electrical components; otherwise, it’s best left to professionals.
Advanced Troubleshooting Techniques
If the initial troubleshooting steps did not resolve your touch screen issue, it might be time to explore more advanced techniques.
1. Recalibrating the Touch Screen
Sometimes, the touch sensitivity of the screen can be off, causing it to be unresponsive. Subaru occasionally provides recalibration options within the settings menu:
- Access the settings menu from whatever screen you can use.
- Look for “Display” and check if there’s an option to calibrate the touch screen.
- Follow the on-screen instructions to complete the recalibration.
If your screen is entirely unresponsive, this step may not be possible until you regain some functionality.
2. Factory Reset the Infotainment System
If nothing has worked so far, consider performing a factory reset, which will return the system to its original settings but erase all saved data:
- Access the settings menu, navigating through any functioning screens.
- Look for an option labeled “Reset” or “Factory Reset,” and select it.
- Confirm your choice when prompted.
Remember to back up any important data before proceeding, as this will delete all personalized settings.
Consider Hardware Issues
If software solutions have failed to resolve the problem, it might indicate a hardware issue with the touch screen itself.
1. Check for Physical Damage
Inspect the touch screen for any signs of physical damage, such as cracks or moisture penetration. These issues may require professional repair or replacement.
2. Seek Professional Assistance
If you are unable to resolve the problem through software troubleshooting or the screen appears physically damaged, it is advisable to seek help from a certified Subaru technician. They can diagnose potential electrical issues, replace faulty components, and ensure everything is functioning correctly.
Preventive Measures for Future Issues
Preventing future touch screen issues in your Subaru Outback can save you time and money. Here are some effective strategies:
1. Regular Software Updates
Stay proactive by checking for and installing updates for your infotainment system regularly. This helps to keep compatibility issues at bay and improves the system’s overall performance.
2. Handling with Care
Avoid applying excessive pressure on the screen. Gentle taps are sufficient for navigating menus and options. Likewise, protect your dashboard from the sun which can cause overheating, leading to potential malfunctions.
3. Environmental Considerations
Ensure that the vehicle is parked in a shaded area or a garage whenever possible. Extreme temperatures can affect the sensitive electronic systems in your Outback, including the touch screen.
When to Seek Warranty Assistance
If your Subaru Outback is still under warranty, it’s wise to consult your dealer regarding any touch screen issues. Most warranty policies cover electronic components, which may allow for free repairs or replacements.
Conclusion
Dealing with an unresponsive touch screen in your Subaru Outback can be a frustrating experience, but with the right troubleshooting methods, many common issues can be resolved quickly. When minor adjustments or resets don’t yield results, more advanced techniques may be necessary. Most importantly, taking preventive measures can help keep your infotainment system functioning well for years to come.
By remaining proactive and informed, you’ll be well-equipped to handle any future incidents and continue enjoying the many advanced features that your Subaru Outback has to offer. Whether it’s a long road trip or a simple daily commute, your touch screen should enhance your driving experience, not hinder it.
What should I do first if my Subaru Outback’s touch screen is unresponsive?
If your Subaru Outback’s touch screen is unresponsive, the first step is to perform a soft reset. To do this, turn off the vehicle and remove the key from the ignition. Next, wait for a few minutes to allow the system to clear any temporary glitches, then turn the vehicle back on to see if the touch screen responds.
If the reset doesn’t work, check the fuse related to the infotainment system. Consult your owner’s manual for the location of the fuse box and the specific fuse associated with the touch screen. If the fuse is blown, replacing it might resolve the issue. If both steps fail, consider seeking professional help to diagnose a more complex problem.
Is there a way to update the software on my Subaru Outback’s infotainment system?
Yes, updating the software on your Subaru Outback’s infotainment system can often resolve issues with functionality, including an unresponsive touch screen. You can typically find software updates on the Subaru website or through the MySubaru app. Ensure you have the correct model and year of your vehicle when looking for updates.
To install the update, download it onto a USB drive and follow the specific instructions provided on the website or app. It usually involves plugging the USB drive into the USB port of your vehicle and following prompts on the screen. Make sure your vehicle remains on during the update process, as restarting it prematurely could lead to further issues.
Could a disconnected battery cause the touch screen to stop working?
Yes, disconnecting the battery can lead to several onboard systems, including the infotainment system, to malfunction. When the battery is reconnected, the system may not initialize properly, which can cause the touch screen to stop responding. A soft reset might help, but if it doesn’t, a power cycle could be necessary.
To perform a power cycle, turn off the car and remove the key, then disconnect the battery cables. Leave them disconnected for about 15 minutes before reconnecting. Start the vehicle again to check if this process refreshes the touch screen and restores functionality. If the touch screen remains unresponsive, a hardware issue might be at play.
How can I tell if the problem is with the screen or the software?
To determine if the issue lies with the screen or the software, start by observing if any buttons, knobs, or other controls interact with the infotainment system. If these functions respond while the touch screen does not, it indicates a probable hardware issue with the touch screen itself.
On the other hand, if the entire infotainment system is unresponsive—including buttons—then a software problem is more likely. In this case, consider performing a reset or update as described earlier. If both methods do not yield results, the might necessitate a visit to a dealership or a qualified technician for further diagnosis.
What if my Subaru Outback’s touch screen is showing a blank display?
A blank display on the touch screen could signal a serious issue with the electronic components or possible disconnection. First, ensure that the vehicle’s battery is functioning properly, as low voltage can prevent the infotainment system from powering up. Check the battery and fuses to ensure they are in working order.
If the battery and fuses check out, try a soft reset by removing the key and allowing the system to reset for a few minutes. If the display remains blank afterward, it may indicate a critical hardware failure within the display unit or the infotainment system itself, which will likely require professional assistance from a certified technician or Subaru dealership.
Can I fix a non-responsive touch screen myself?
While some issues with a non-responsive touch screen in your Subaru Outback can be addressed with simple troubleshooting methods, more complex problems usually require professional repair. If you are comfortable with car electronics, you can attempt to check connections behind the screen or reset the system as previously mentioned. However, ensure that you follow all safety guidelines while doing so.
If basic troubleshooting does not yield results, it is best to consult a professional. They have specialized tools and software to accurately diagnose and fix the problem, especially if it involves intricate hardware repairs or software updates that require dealer access.
When should I take my Subaru Outback to a dealer for touch screen issues?
If your Subaru Outback’s touch screen remains unresponsive after performing basic troubleshooting and resets, it is advisable to take your vehicle to a dealer or a trusted automotive professional. A prolonged issue may suggest a deeper, underlying problem that could involve complex electrical components or software that requires expert handling.
Additionally, if you notice other symptoms such as strange noises or warning lights related to the vehicle’s infotainment system, don’t hesitate to seek professional assistance. Your Subaru dealer will have access to the necessary diagnostic tools and updated repair procedures to identify and fix the issue effectively.